FAQs

FAQs

"How do I pay?"

You can pay using Credit Card or Paypal. All international credit/debit cards accepted. Payments for Inspiring Wave are made & Secured by PayPal. In case you don't have Paypal account to pay, you do not need to register a new PayPal account. You may enter your credit card's data directly at PayPal and complete your payment.

"Do you ship worldwide?"

Yes. We ship to all areas worldwide.

 "How much minimum order ?"

nothing minimum order, you can order 1 pcs at our website and we will process production soon and ship soon too

 "Can I trust this website?"

 We are committed to ensure 100% purchase protection for your shopping done on our website. You can benefit from a safe and secure online ordering experience.

"My case has finally arrived but it doesn't fit my phone!"

Please check your order if it matches the exact model of your phone. We currently offers phone cases compatible with the most common, generic, or international version of smartphones. It may not fit to the specific carrier version phones. Please check and compare your phone model and dimension appropriately before purchasing.

If you have been convinced that you have chosen the right model but the case you received doesn't match with your phone, please contact us

 "Do you accept personalised order?"

Sure. We accept personalised orders. Contact us and make a request for personalised order. We'll get back to you to ask some details and requirements.

 "Can you send my order as a gift package?"

Sorry, we cannot gift-wrap your order as a gift, or include any personalised message.

 "I never received my confirmation e-mail after ordering/registering."

Please check your Spam box — 99% of the time, you will find it there. It's also possible that you entered the wrong email address. All email confirmation and notification are sent automatically. If you still have the problem, please contact us

 "When will I receive my order?"

It depends on the date of your orders. Our products are made-to-order. Orders made on business days will be processed in the same day, while orders made on the weekend will be processed in the next business day. All orders typically need a single business day for printing and packaging before it get ready to be shipped. you can check at our pages in this website about Shipping & Delivery. Please also note that delivery dates are not guaranteed and may require extra transit time.

 "My tracking code can't be tracked!"

All tracking codes provided may not be immediately traceable. Please allows a few moments for tracking code to be live and traceable. Tracking codes can be tracked on UPS or DHL. If you find out that the tracking code cannot be tracked in more than 2 days, please contact us

 "My package never arrived!"

It could happen because of several reasons: the destination address is wrong, or the customers didn't answer phone calls from courier, or the courier cannot reach customer's address. All undelivered packages will be returned to us. We will contact all customers of undelivered packages to arrange a reshipment.

We recommend customers to fill out phone numbers on purchases. Phone numbers will be used for delivery purposes only. We promise we won't sell, trade, or using phone numbers for marketing purposes.